FAQ

HOW DO I BOOK A GAME?

Please book your game online by clicking here.

If you are paying with an international card, please call 415-940-7808.

WILL I BE PLAYING WITH OTHER PARTICIPANTS?

HOW DO I BOOK AN ENTIRE ROOM?

To book an entire room, you will need to purchase the maximum capacity for that specific game room OR “block” the remaining spots via the instructions above.

Our rooms have the following capacity:

The Heist | 8
Special Ops: Mysterious Market | 8
Gold Rush | 8
Prison Break | 8
Playground | 12

DO I NEED TO BOOK IN ADVANCE?

Yes, we strongly recommend booking a reservation through the booking portal by clicking the Book Now button above.

AM I REALLY GOING TO BE “LOCKED” IN A ROOM?

No. The doors are not locked, but you must still complete your mission to successfully “escape”. Should you feel the need to leave the room, though, you are welcome to do so at any time.

HOW EARLY SHOULD I ARRIVE FOR MY GAME?

Please arrive at least 15 minutes prior to your game start time. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.

HOW MUCH DO YOUR GAMES COST?

Games are $41.99 per person.

HOW DO I PAY?

All games are paid online at the time of booking.

HOW DO I USE MY GIFT CARD(S)?

Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:

• Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the “Have a promo code?” tab on the payment page.
• Multiple gift cards cannot be applied to one reservation; a separate reservation must be made for each gift card.
• You’ll receive a confirmation email for each card you use.

If you are having any problems using your gift card(s), please chat or call us and a team member will be happy to assist you!

WHAT IS YOUR CANCELLATION POLICY?

We understand that plans change, so reservations can be cancelled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.

CAN I RESCHEDULE?

Absolutely! Give us a call anytime before your reservation and we will be happy to assist you.

DO YOU HAVE PARKING?

We do not have our own parking lot, but there are paid garages nearby. We recommend grabbing a taxi, using a ride-share service, or walking when possible.

If you do need to use a parking garage, we recommend The White House Parking Garage located at 223 Sutter Street, San Francisco, CA 94108 (when factoring in location and price). Find out more at thewhitehousegaragesf.com.

The closest BART station is the Montgomery St stop.

IS THERE AN AGE LIMIT?

We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. An adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

CAN I BRING MY SMALL CHILD WITH ME?

Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.

CAN YOU ACCOMMODATE LARGE PARTIES OR CORPORATE EVENTS?

Absolutely! We love hosting large parties and corporate events. We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling 415-549-0099, emailing [email protected], or through our live chat below (available 7am-3pm Mon-Fri).

ARE YOUR GAMES WHEELCHAIR ACCESSIBLE?

Please give us a call at 415-940-7808 and we will help you select the best game room for your team.

CAN WE BRING FOOD OR DRINK INTO THE GAMES?

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

WHAT IS THE ESCAPE GAME?

The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.

For a more visual explanation, check out this video.

IT’S MY FIRST TIME ESCAPING, ANY ADVICE?

Watch this quick video for a few tips and guidelines for our first-time escapees!

HOW CAN I WORK AT THE ESCAPE GAME?

Please visit TheEscapeGame.com/Careers/ to view all available positions.