Question 1

How do I book a game?

Accepted Answer

Please book your game online by clicking here. From there, you can view game times and make a reservation!

Question 2

Hassle-free rescheduling and refunds

Accepted Answer

We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund, no questions asked! We can also reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.

You love it or your money back, guaranteed. Call us if you need to make changes to your reservation — we’re happy to help!

Question 3

Will I be paired with other groups?

Accepted Answer

While most games are private (your group only), others may join your game if all the spots aren’t booked. “Shared” games are most common on the weekend, on holidays, and during our busiest times.

In “shared” experiences, teams get to work together, get extra help, and sometimes come away with longtime friendships (it happens more than you’d think).

Question 4

Do I need to book in advance?

Accepted Answer

Nope, walk-ins are always welcome! However, we strongly recommend reserving a game in advance to ensure you can play at your preferred time. You can make a reservation by clicking here.

Question 5

Our games are family-friendly!

Accepted Answer

Our games are family-friendly, with fun challenges for all ages. Some puzzles will be tricky for younger players, and a few themes—like escaping a prison or stopping an attack—can feel intense. But don’t worry! There’s no adult language, crude jokes, or anything gross—just exciting, immersive fun.

Question 6

Can children play?

Accepted Answer

Yes! While our games are designed to be challenging and are recommended for ages 13 and up, younger players are welcome. Some puzzles may be tricky, but younger kids usually have a great time—they’re especially good at spotting hidden clues!

Children age 4 and under can come along with you free of charge!

**Important**: Please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for players.

A paying adult, 18 or older, must participate with anyone that is 14 and under. Any participants under the age of 18 will need an adult to sign their waiver.

Question 7

How do I book using a gift card?

Accepted Answer

Each gift card is valid for one player in one game. Select your game, date, and time. Then, enter your gift card code in the "Have a code?" section of the payment page. You can apply as many gift cards as you’d like to a reservation.

If you have any problems using your gift card(s), please call us and we’ll be happy to assist you!

Question 8

How early should I arrive for my game?

Accepted Answer

Plan to arrive 15 minutes before game time to complete check-in!

Question 9

How much do games cost?

Accepted Answer

Game prices are $44.99 per person plus tax.

Question 10

How do I pay?

Accepted Answer

You’ll complete payment when you make your reservation!

Question 11

My friends and family are joining, how can they pay for the same game?

Accepted Answer

Please call us if your group is paying separately. We’re happy to split the payments into different cards over the phone!

Question 12

What if I get stuck?

Accepted Answer

We offer unlimited hints. Ask for as many as you need—no penalties, no judgment, just help when you want it.

Question 13

Am I really locked in?

Accepted Answer

Nope! You can step out of the game anytime you need to.

Question 14

Can you accommodate large parties or corporate events?

Accepted Answer

Absolutely! We have a full-time team dedicated to helping coordinate all the details. You can reach them via phone or email.

(615) 601-2606

Hello@TheEscapeGame.com

Question 15

How long is each game?

Accepted Answer

Each game is an hour of non-stop fun! Plan to arrive 10 minutes early for check-in.

Question 16

Are your games wheelchair accessible?

Accepted Answer

Please give us a call and we will help you select the best game for your team.

Question 17

How can I work at The Escape Game?

Accepted Answer

Visit TheEscapeGame.com/Careers to view all available positions!

Question 18

Are pets allowed?

Accepted Answer

We love our animal friends, but ask that you leave them at home! However, we welcome service animals and follow guidelines posted on the ADA.gov website.

Question 19

Can I bring food or drinks?

Accepted Answer

We ask that you don't bring any food or drinks into the games! Alcohol is prohibited on our premises.

Frequently Asked Questions - San Francisco