Frequently Asked Questions - San Francisco

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  How do I book a game?

  Please book your game online by clicking here.

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  What is your sanitation process?

  We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.

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  Do I need to book in advance?

  Yes, we strongly recommend booking a reservation through the booking portal by clicking here.

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  After Midnight Games

  We often offer games that start after midnight. To view those games, click to the next day.

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  Will my group be playing with others?

  By default we offer Shared Experiences. This means multiple groups can book into the same game.

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  Upgrade to a Private Experience!

  Your game may be shared with another party. If you’d prefer to play with just your group, you can block the remaining spots at a 50% discount during checkout. If the available spots don’t match the game’s capacity, it means another group has already booked spots in this game.

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  Am I really going to be “locked” in a room?

  Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

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  How early should I arrive for my game?

  Please arrive 10 minutes before your game time for check-in.

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  How much do your games cost?

  Games are $44.99 per person.

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  How do I pay?

  All games are paid online at the time of booking.

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  My friends and family are joining, how can they pay for the same game?

  Please give us a call if your group is paying separately. We can split the payments into different cards over the phone.

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  How do I use my gift card(s)?

  Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:

  • Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the “Have a promo code?” tab on the payment page.
  • Multiple gift cards cannot be applied to one reservation; please give us a call to book your game.
  • You’ll receive a confirmation email for each card you use.

  If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!

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  What is your cancellation policy?

  We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.

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  Can I reschedule?

  We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.

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  Do you have parking?

  We do not have our own parking lot, but there are paid garages nearby. We recommend grabbing a taxi, using a ride-share service, or walking when possible.

  If you do need to use a parking garage, we recommend The White House Parking Garage located at 223 Sutter Street, San Francisco, CA 94108 (when factoring in location and price). Find out more at thewhitehousegaragesf.com.

  The closest BART station is the Montgomery St stop.

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  Is there an age limit?

  We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

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  Can I bring my small child with me?

  Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.

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  Can you accommodate large parties or corporate events?

  Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by emailing SanFrancisco@TheEscapeGame.com or calling the numbers below:

  Downtown location: (415) 940-7808

  Fisherman's Wharf location: (415) 223-5249.

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  Are your games wheelchair accessible?

  Please give us a call and we will help you select the best game for your team!

  Downtown location: (415) 940-7808

  Fisherman's Wharf location: (415) 223-5249
  

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  Can we bring food or drinks into the game?

  We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

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  What is The Escape Game San Francisco?

  The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.
  
  For a more visual explanation, check out this video.

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  It’s my first escape room. Any advice?

  For a few tips, read our guide on how to beat an escape room.

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  How can I work at The Escape Game?

  Please visit TheEscapeGame.com/Careers to view all available positions.