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I have a large group, how do I book?
Groups that require multiple rooms often book through our Guest Experience Team.
Large groups can also book themselves using the online booking platform on this page. The game capacity for each game is listed within the online booking platform.
What's your cancellation policy?
We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.
How do I book using a gift card?
Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it's handy when you make your reservation.
- Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the "Have a promo code?" tab on the payment page.
- Multiple gift cards cannot be applied to one reservation; please give us a call to book your game.
- You'll receive a confirmation email for each card you use.
- If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!
Are there age restrictions?
We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Any participants under the age of 18 will need an adult to sign their waiver. Children age 4 and under can come along with you free of charge.
**Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for players.
How do I upgrade to a private experience?
By default, we offer shared experiences. This means multiple groups can book into the same game. If no other group has reserved your adventure, you will be offered the option to block out the remaining spots at a 50% discount. If you decide to bring more players than you purchased tickets for, just pay the remaining 50% upon arrival!
To read our full FAQ, visit this page.
Need help booking multiple games? Contact our Events Team
Have a large group? Reach out to our events team!
Fill out the form below to contact an Event Coordinator. We'll be in contact within 1 business day. You can also email us at PigeonForge@TheEscapeGame.com or call us at (865) 868-3400.