Frequently Asked Questions - Jacksonville
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How do I book a game?
Please book your game online by clicking here.
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What is your sanitation process?
We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.
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Do I need to book in advance?
Yes, we strongly recommend booking a reservation through the booking portal by clicking here.
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After Midnight Games
We often offer games that start after midnight. To view those games, click to the next day.
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Will my group be playing with others?
While most games are private (your group only), others may join your game if all the spots aren’t booked. “Shared” games are most common on the weekend, on holidays, and during our busiest times.
In “shared” experiences, teams get to work together, get extra help, and sometimes come away with longtime friendships (it happens more than you’d think). - ?
Am I really going to be “locked” in a room?
Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.
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How early should I arrive for my game?
Please arrive 10 minutes before your game time for check-in.
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How much do your games cost?
Games are $37.99 per person plus tax.
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How do I pay?
All games are paid online at the time of booking.
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My friends and family are joining, how can they pay for the same game?
Please give us a call if your group is paying separately. We can split the payments into different cards over the phone.
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How do I use my gift card(s)?
Each gift card is valid for one player in one game. Your gift card will be used to book your game, so make sure it's handy when you make your reservation.
- Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the "Have a code?" tab on the payment page.
- Multiple gift cards can be applied to one reservation
- You'll receive a confirmation email for each card you use.
- If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!
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What is your cancellation policy?
We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.
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Can I reschedule?
We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.
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Do you have parking?
St. Johns Town Center features ample parking throughout the entire shopping center for all guests at no cost. Handicapped parking is also plentiful in each of the parking areas. In addition, The AmeriPark Valet at St. Johns Town Center is available year round for shoppers and diners at Maggiano’s Little Italy, The Cheesecake Factory, The Capital Grille and J. Alexander’s. Also, there are MyPark spots. Guests can simply download the app, reserve their parking space and tap a button on the MyPark® App when they arrive and the reservation unit will give them access to park. It’s simple, convenient and hassle-free!
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Where are you located in St. Johns Town Center?
We are located next to Panera Bread, close to the Town Center Pkwy entrance.
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Is there an age limit?
We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.
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Can I bring my small child with me?
Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.
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Can you accommodate large parties or corporate events?
Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling (904) 595-1440 or by emailing Jacksonville@TheEscapeGame.com.
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Are your games wheelchair accessible?
We strive to create an inclusive experience for all our guests and will do our best to accommodate any specific accessibility needs. Below, you’ll find details about the accessibility of each of our games. If you have any questions or require additional assistance, please don’t hesitate to contact us at (904) 595-1440.
The Heist: Fully wheelchair accessible. Has an ADA door. This game includes flashing light effects. Some content may contain visuals or effects that could cause photosensitivity issues.
Special Ops: Mysterious Market: Fully wheelchair accessible. This game includes flashing light effects. Some content may contain visuals or effects that could cause photosensitivity issues. There are also a few elements in the game that may be challenging for guests with color blindness. There is one auditory clue in the experience, but we have a workaround available. If anyone in your group is hard of hearing, please let our team know, and we’ll be happy to assist!
Prison Break: Fully wheelchair accessible. Some elements may be challenging from a seated position. We recommend having another player assist if needed. Has an ADA door.
Gold Rush: Some elements may be challenging from a seated position. We recommend having another player assist if needed. Has an ADA door. Not recommended for guests who are unable to use stairs.
Playground: Fully wheelchair accessible. Has an ADA door. Contains turf that may make it difficult to travel on. There is one auditory clue in the experience, but we have a workaround available. If anyone in your group is hard of hearing, please let our team know, and we’ll be happy to assist! - ?
Can we bring food or drinks into the game?
We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.
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Is there a place where I can keep my belongings during the game?
Yes! Each room includes a designated area for you to store small personal items while you play.
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What is The Escape Game Jacksonville?
The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.
For a more visual explanation, check out this video. - ?
It’s my first escape room. Any advice?
For a few tips, read our guide on how to beat an escape room.
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How can I work at The Escape Game?
Please visit TheEscapeGame.com/Careers to view all available positions.