Frequently Asked Questions - Grapevine

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  How do I book a game?

  Please book your game online by clicking here.

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  After Midnight Games

  We often offer games that start after midnight. To view those games, click to the next day.

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  Will my group be playing with others?

  While most games are private (your group only), others may join your game if all the spots aren’t booked. “Shared” games are most common on weekends, holidays, and during our busiest times.
  
  In “shared” games, teams get to work together, get extra help, meet new people, and sometimes come away with long-time friendships (seriously, it happens more than you’d think). But if you are in an experience with others and don’t have a stellar time, let us know, and we’ll make it right.

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  What is your sanitation process?

  We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.

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  Do I need to book in advance?

  Yes, we strongly recommend booking a reservation through the booking portal by clicking here.

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  Am I really going to be “locked” in a room?

  Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

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  How early should I arrive for my game?

  Please arrive 10 minutes before your game time for check-in.

  Please note: If your reservation is after 7:00pm CST Monday – Saturday or 6:00pm CST on Sundays, the Grapevine Mills Mall will be closed; however, The Escape Game is still open. Due to this, you will need to enter through Entryway #6.

  • Parking: Park at Entry 6, near Round One Amusement park (look for the large bowling pin). You will need to enter through the door closest to this lot.
  • Notification of Arrival: Please call or text (682) 351-8982. Please plan to arrive 15 minutes before your game time. Once you notify us that you have arrived, a team member from The Escape Game will meet you at the door and let you in through Entryway 6.
  • After Your Game: A team member will assist you with exiting through Entryway 6 and back to your vehicle.
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  How much do your games cost?

  Games are $36.99 per person plus tax.

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  How do I pay?

  All games are paid online at the time of booking.

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  My friends and family are joining, how can they pay for the same game?

  Please give us a call if your group is paying separately. We can split the payments into different cards over the phone.

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  How do I use my gift card(s)?

  Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:

  • Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the “Have a promo code?” tab on the payment page.
  • Multiple gift cards cannot be applied to one reservation; please give us a call to book your game.
  • You’ll receive a confirmation email for each card you use.

  If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!

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  What is your cancellation policy?

  We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.

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  Can I reschedule?

  We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.

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  Do you have parking?

  Parking is available in Grapevine Mills’ parking lots. We recommend parking close to Entry 6, near Round One and the Nike Factory Store.

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  Where are you located in Grapevine Mills?

  We are located across from the Nike Factory Store and Off Broadway Shoes (and near the food court). We recommend entering through Entry 6, in between Round One and the Nike Factory Store.

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  Is there an age limit?

  We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

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  Can I bring my small child with me?

  Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.

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  Can you accommodate large parties or corporate events?

  Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling (214) 692-2180 or by emailing Grapevine@TheEscapeGame.com.

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  Are your games wheelchair accessible?

  We strive to create an inclusive experience for all our guests and will do our best to accommodate any specific accessibility needs. Below, you’ll find details about the accessibility of each of our games. If you have any questions or require additional assistance, please don’t hesitate to contact us at (214) 692-2180.

  The Heist: Fully wheelchair accessible. This game includes flashing light effects. Some content may contain visuals or effects that could cause photosensitivity issues.

  Prison Break: Some elements may be challenging from a seated position. We recommend having another player assist if needed. Has an ADA door.

  Gold Rush: Some elements may be challenging from a seated position. We recommend having another player assist if needed. Has an ADA door. Some content may contain visuals or effects that could cause photosensitivity issues. Not recommended for guests who are unable to use stairs.

  Playground: Has an ADA door. Contains turf that may make it difficult to travel on. There is one auditory clue in the experience, but we have a workaround available. If anyone in your group is hard of hearing, please let our team know, and we’ll be happy to assist!
  Only Murders In The Building: Fully wheelchair accessible. This game includes flashing light effects. Some content may contain visuals or effects that could cause photosensitivity issues.

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  Can we bring food or drinks into the game?

  We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

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  Is there a place where I can keep my belongings during the game?

  Yes! Each room includes a designated area for you to store small personal items while you play.

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  What is The Escape Game Dallas?

  The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.
  
  For a more visual explanation, check out this video.

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  It’s my first escape room. Any advice?

  For a few tips, read our guide on how to beat an escape room.

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  How can I work at The Escape Game?

  Please visit TheEscapeGame.com/Careers to view all available positions.