FREQUENTLY ASKED QUESTIONS

Most people have a few questions before their first escape room experience. Below, we’ve listed a few that we encounter most often.
Please don’t hesitate to contact us with questions, concerns or just to chat about which escape room you should try next.

HOW DO I BOOK A GAME?

Choose a location above. Once on that locations’ website, click the Book Now button and book your game.

WILL I BE PLAYING WITH OTHER PARTICIPANTS?

Unless you book the entire room, you may be paired with other players.

HOW DO I BOOK AN ENTIRE ROOM?

To book an entire room, you will need to purchase the maximum capacity for that specific game room.

DO I NEED TO BOOK IN ADVANCE?

Yes, we strongly recommend booking a reservation through the Book Now button on each locations’ website.

AM I REALLY GOING TO BE “LOCKED” IN A ROOM?

Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

HOW EARLY SHOULD I ARRIVE FOR MY GAME?

Please arrive at least 15 minutes prior to your game start time. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.

HOW MUCH DO YOUR GAMES COST?

Prices vary per location. Game prices are per person.

HOW DO I PAY?

All games are paid online at the time of booking.

DO YOU OFFER REFUNDS?

All of our games are non-refundable. However, we can reschedule your game if you contact us at least 24 hours prior to your game start time.

IS THERE AN AGE LIMIT?

We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. An adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

CAN YOU ACCOMMODATE LARGE PARTIES OR CORPORATE EVENTS?

Absolutely! We love hosting large parties and corporate events. We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by emailing [email protected] or through our live chat below (available 9am-5pm Mon-Fri) for more information.

HOW LONG IS EACH GAME?

Each game is designed for one hour of intense fun! Plan to spend 15 minutes prior to each game preparing and briefing for your mission, and 15 minutes after each game to debrief and take photos.

CAN WE BRING FOOD OR DRINK INTO THE GAMES?

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

WHAT IS THE ESCAPE GAME?

You’ve probably spent countless hours in front of a screen watching a hero save the world, solve a mystery, plan a prison break or repair a spaceship to return home. Now it’s your turn! The Escape Game offers an escape from ordinary life that allows you to live out the stories you love. Here’s how it works: You and your team are locked in a room and have one hour to complete a mission and escape. Escaping will require teamwork, quick thinking, determination and a sense of urgency! From the moment you step into your game, you’ll be totally immersed in our world.

For more a visual explanation, watch this video here.

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