Important Booking Info
Groups that require multiple rooms often book through our Guest Experience Team. To reach our Guest Experience Team, you can call us at (312) 515-8972 or email us at Chicago@TheEscapeGame.com. You can also visit our Large Groups page to learn more or to submit a form for our Guest Experience team.
Larger groups can also book themselves using the online booking platform on this page. You’ll book one game at a time. All of our games hold up to 8 players. The game capacity for each game is listed below within the online booking platform.
To read our full FAQ, visit this page.
FAQ Highlights
What’s your cancellation policy?
We understand that plans change, so reservations can be cancelled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you. We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non refundable.
How do I book using a gift card?
Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:
If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!
Are there age restrictions?
We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.
Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.
By default, we offer shared experiences. This means multiple groups can book into the same adventure. If no other group has reserved your adventure, you will be offered the option to block out the remaining spots at a 50% discount.
If you decide to bring more players than you purchased tickets for, just pay the remaining 50% upon arrival!
We disinfect between each and every game. We will be disinfecting common areas like our lobbies between every cycle of games.
We’ve made small adjustments to some of our games to avoid high-touch elements and minimize contact.
We mist all of our spaces with medical-grade disinfectant. Environmental disinfecting ensures that every single surface is sanitized.
We build our adventure in-house from scratch. Our dedicated designers, scenic artists, prop experts, and robotics engineers bring our worlds to life.
Your experience will be challenging, fun, even funny! Your team will be talking about your most iconic moments for years to come.
In our escape games, things don’t always play out quite like you’d expect. We fill each adventure with curveballs and revelations that keep you guessing until the last second.
Our escape games are as accessible as they are immersive. Everyone can contribute to the action Whether you’re 8 or 80, a new player or an enthusiast, everyone gets a chance to save the day.