Team Building Resources

THE ESCAPE GAME BLOG

Recovering from Service Failures

Jul 3, 2019

Despite your best efforts, sometimes you will fail. While you’ll never enjoy letting your guests down, you can train your team members to enjoy the challenge of reconciling the relationship.

To be a profitable business, you need all the guests you can get! Businesses don’t lose guests all at once, but one at a time. When a guest has a less than amazing experience with your company, it is your job to fix it. You never want a guest to leave your store unhappy. If you care about your guests, then equip yourself and your team with these simple tools to handle the unfortunate situations when they do arise.

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THE ESCAPE GAME BLOG

The 5 Cs of Hospitality

Jul 3, 2019

The 5 Cs of Hospitality

Care, Customize, Courtesy, Cleanliness, And Communication

At The Escape Game, when we say we love our guests, we mean it. In fact, we are guest-obsessed.

We show our love for guests by delivering epic service and hospitality. Your company can show love for your guests by following The 5 Cs of Hospitality that we at The Escape Game practice every day. We have had over 1.7 million guests and have over 25,000 five-star TripAdvisor reviews, and every day we think about the 5 Cs. Keep reading to find out what drives our guest-first culture.

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