Jul 11, 2019
Why does everyone hate meetings? probably because most of them are a waste of
time and money, but they don’t have to be.
Jul 11, 2019
Employee discipline, correction, or “tough conversations” are certainly not a fun topic, but surely one of the most important if you are trying to create a high performing team and company. In a study conducted by Brené Brown, leaders identified ten barriers to building and growing their teams. The barrier that leaders felt the most unable to surmount was having tough conversations and giving honest productive feedback. Honest feedback is tough, possibly the toughest thing a leader is asked to do, but essential to building a healthy team. As Brené Brown says, “Clear is kind, unclear is unkind.”READ MORE
Jul 11, 2019
When it comes to leadership, soft skills can consume your day-to-day much more than hard skills. The most successful leaders have not only mastered the technical aspects of their position, but they’ve also mastered soft skills. We could cover a ton of different soft skills that are valuable, but at TEG, we have our leaders focus on these 4 above all else.READ MORE
Jul 10, 2019
At the Escape Game, as a guest-facing retail business, we do a lot of front line training. We invest heavily in ensuring that our staff are prepared and ready before we put them in front of guests. According to ATD (Association for Talent Development), companies that offer comprehensive onboarding and training programs have 218% higher income per employee than companies without a formal training plan. In another study conducted with Canadian companies, 40% of employees who reported not receiving adequate training left those positions within one year. Training clearly has a tremendous impact on a company’s bottom line. Whether you are preparing to train front line guest-facing employees or any other corporate position, you can follow these simple steps to ensure that new hires are effectively onboard to both their role and your company.READ MORE
Jul 10, 2019
Good leaders know that communication isn’t just talking or firing off an email; it’s about ensuring that your message was actually received by the other person. As a leader, the burden of your message being accepted and acted upon rests on you. If your people are not listening to you, you should take a look at your communication style or method before blaming others. At The Escape Game, we like to follow five simple steps for effective communication.
Jul 4, 2019
At The Escape Game, we have three simple steps that we follow daily to ensure we are delivering EPIC experiences for every single guest. These steps are designed for our business, but are applicable to any company.
Anticipate your guests’ needs. Collect clues and connect dots until you understand what they are looking to gain from their experience with your company. Remember, you should consider your approach as “one size fits one.” Each guest should be treated as a VIP–a Very Individual Person.
You should always encourage your team members to smile, smile, smile. Use your guests’ names whenever possible. Research shows that just about everyone likes hearing their own name. Every guest should feel like they were the most exciting part of your day. You will (probably) never get a complaint that you were too enthusiastic. Finally, serving your guests efficiently means that speed and accuracy matter.
At TEG, we like to say that Mars is the limit for how we can serve our guests and each other. This makes sense for us since we hav a game centered around trying to escape Mars. You might be able to create a similar saying for your company that helps your team members understand how they can best serve your guests.
Going above and beyond means doing more than a guest expects. This doesn’t have to be expensive. If you have already spent time listening to the guests and learning what they want, you can find simple ways to make their experience with you really special to them.
Here are some fun examples of how we go above and beyond at TEG, which may help you find ways that you can tailor the idea to your company:
-Recommending awesome restaurants or things to do in the area
-Making dinner reservations for a couple celebrating an anniversary
-Coordinating a marriage proposal in one of our games
-Calming down scared kids with toys or coloring books
-Giving superfans a special behind-the-scenes tour
-Giving a signed card to guests on their birthday