Jul 11, 2019
When it comes to leadership, soft skills can consume your day-to-day much more than hard skills. The most successful leaders have not only mastered the technical aspects of their position, but they’ve also mastered soft skills. We could cover a ton of different soft skills that are valuable, but at TEG, we have our leaders focus on these 4 above all else.
Your mood impacts the success or failure of every team member in the building. That’s a big responsibility, but you can handle it. If you have 199 great days at work and 1 terrible day, which is the most memorable? The 1 terrible day. It’s not fair or fun, but
people remember the failures of their leaders more than the successes. We know everyone has bad days, but it’s better for you to call out of work than to lead a shift with a bad attitude.
That means if something goes well, find someone to publicly praise for their great work. If something goes wrong, take full ownership and move forward with renewed optimism.
Having a bad attitude makes everyone suffer, and bad attitudes are contagious. Have the personal discipline to bring a consistently great attitude to work.
The second you step into a leadership position, everything you say and do will be examined under a microscope. Regardless of your intentions, perception matters most.
Your actions will be watched closely, so take that as an opportunity to model amazing hospitality for your team. Engage with as many guests as possible while being a team leader and demonstrate a genuine love for the unique individuals who visit your store. Empower others and let your team wear the cape. Instead of swooping in and offering a refund to an upset guest, coach up your team member then empower them to do it. They’ll enjoy being the hero and you’ll gain influence by showing you believe in their abilities. Win-win!
As a team leader, your mentality should be “I’m not looking over your shoulder, I’ve got your back.” Spend more time looking for team members doing it right and celebrating them than hunting down those doing it wrong.
Look for ways to show your appreciation through servant leadership. The amount that team members enjoy their work is almost completely defined by the way their leaders appreciate and serve them. Volunteer for the less-desirable tasks. If you’re not sure how you can serve your team, just ask! “Does anyone need a restroom break?” “Can I fill up your water bottle for you?”
Every shift will present a new set of challenges, like covering a team member who’s stuck in traffic, preventing a set-up error, and calming down an anxious guest almost simultaneously.
High-stress situations are an exciting challenge–a chance for you to shine (although you’ll deflect that credit to your team). Stay cool, calm, and confident and you can solve any problem.